Blueberry
$3.90
Blueberry
$3.90
ActivTrades
13%
Axi
$3.25
Monaxa
$7.80
Vantage
$3.90
Eightcap
$3.25
Pepperstone
$3.25
xChief
$7.80
Contact Us
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Support Information
Working Hours
Monday – Friday 6:00 a.m. – 6:00 p.m. UTC
excluding market holidays
Languages
Our dedicated support team speaks English & Arabic. More languages will be added in the future.
Response Time
We aim to respond to all support request within hours, and to successfully close all tickets within the 24 hours, whenever possible.
However, we are unavailable overnight, during the weekends & market holidays. Support requests submitted during these times will be procced on the next business day.
Support Standards of Conduct
Respect:
We communicate with respect with all of our clients.
Equality: We treat all clients equally, regardless of account size, length of their membership, race, ethnicity, religion, nationality, or any other identity label.
Active listing:
You talk, we listen, carefully.
Customer centricity: We place our valued clients at the center of our problem-solving efforts.
Transparency:
We give facts, and all the info needed to solve the problem, not hiding any details deliberately.
Responsiveness: The client’s issue is immediately added to the queue for addressing as soon as possible.
Professionalism:
The highest levels of business conduct at all times.
Impact & Action: We aim to provide real help, and provide real solutions to our clients’ problems. We take action to ensure that the problem is solved.
Contact Form
Reach out to us & see how friendly we are!